1. Introduction

Welcome to the VIPFARES Privacy Policy..

Herein, terms such as "VIPFARES," "we," "our," or "us" refer to VIPFARES. We deeply value your privacy and are committed to protecting your personal information. This policy outlines our practices concerning personally identifiable information or personal data. Its applicability spans across our websites, applications, email, voice calls, text messages, and social media accounts. All the information you are about to read, generally applies to all of these platforms. This single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms. Your use of the Platforms implies agreement with the terms articulated in this policy.

2. Objectives of this Privacy Policy

The primary objective of this privacy policy is to furnish you with insights into how VIPFARES collects and manages your personal information. This encompasses any personal information you furnish through all platforms when making a purchase or subscribing to our newsletter.

It is important that you use this privacy policy in conjunction with any other applicable privacy policy, notice, or fair processing policy we may provide on specific occasions. This ensures a comprehensive understanding of the reasons behind and methods used in processing your personal information. This privacy policy complements other notices and privacy policies and is not intended to override them.

3. Contact Information

VIPFARES LLC registered in Delaware, USA controls the processing of personal data, as described in this Privacy Statement, except where explicitly stated otherwise. If you have any questions about this Privacy Statement, or about our processing of your personal data, please contact our Data Protection Officer:

Full name of legal entity: VIPFARES, LLC
Email address: help@vipfares.com

4. Policy Modifications

We regularly review and update our privacy policy, with a minimum frequency of once every 12 months. VIPFARES may introduce minor changes to this Privacy Policy that do not adversely impact your privacy, unless directed otherwise by applicable laws.

In the event of significant alterations, VIPFARES will explicitly publish such amendments and the revised policy on our website. Additionally, we will strive to notify you through email or pop-up windows during your subsequent use of our platforms mentioned above. These amendments shall be effective as of the specified Effective Date. The latest version of the Privacy Policy is available on our website.

5. Data Accuracy

By providing us with your personal information, you affirm the accuracy, completeness, and currency of the information. Moreover, you declare that you possess the necessary authorization to share this information with us. Maintaining the accuracy and currency of personal information we hold about you is crucial. Kindly keep us informed of any changes in your personal information throughout our association.

6. Categories of Personal Information Collected

We may gather, utilize, store, and transfer various types of personal information about you, which we have categorized as follows:

Identifiers or Identity Data: This includes first/middle/last names, aliases, postal addresses, unique personal identifiers (cookies), date of birth, online identifiers (Internet Protocol address), passport/ID data (number, expiry, country of issuance, nationality), or other similar identifiers.

Contact Data: This includes billing addresses, delivery addresses, email addresses, and telephone numbers.

Commercial Information: This includes requested price quotes, purchased products or services, or other histories and tendencies related to purchasing or consuming. It also involves Financial Data (bank account and payment card details) and Transaction Data (payment details and other information regarding products and services acquired from us).

Network Activity Information: This involves Technical Data (login data, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system, IP addresses and other technological details from devices used to access our platforms). It also includes information on your interaction with our platforms (Usage Data).

Geolocation Data: This covers country, state, or city information.

Audio and Electronic Information: This pertains to audio data (e.g., call records) and electronic data (e.g., email threads and chats).

Inferences: This includes conclusions drawn from collected personal information, such as Profile Data (preferences, characteristics, psychological trends, behavior, attitudes, intelligence, feedback, and survey responses) and Marketing Data (preferences in receiving marketing, communication preferences).

7. Customer Support

Should you opt to contact our customer support services, we will collect any inquiries, complaints, or other information submitted to our support team.

We do not gather any Special Categories of personal information, such as details about religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. Furthermore, we do not collect information about criminal convictions and offenses.

8. Children

VIPFARES does not knowingly obtain personal information from minors, unless the minor is one of our travelers. If we discover that a minor is attempting to submit personal information, we will promptly remove this information from our records. If you are a parent/legal guardian of a minor who has provided us with personal information, kindly contact us so we can proceed with its deletion.

9. If You Do Not Provide Personal Information

In cases where the collection of personal information is mandated by law or stipulated in a contract, and you fail to furnish the required personal information upon request, we may be unable to fulfill the contract we have with you or are attempting to establish (for instance, providing goods or services). Consequently, we may need to cancel a product or service associated with you, and we will inform you promptly if such a situation arises.

10. How Your Personal Information is Collected

Various methods are employed to collect personal information from and about you, which include:

Personal Information Provided by You: We directly collect personal information from you through channels like live chat, online forms, or voice calls/messenger. Any contact details (emails, phones, etc.) provided during interactions will be considered your personal contacts and stored in your profile for future communications, unless expressly instructed not to be stored. Examples include when you:

Apply for our products or services
Subscribe to our service or publications
Request marketing materials
Provide feedback or reach out to us

11. Purpose of Utilizing Your Personal Information

We utilize your personal information for the following purposes:

Performance of a Contract: Your personal information is utilized to perform services and provide products requested from us, such as completing a booking on our platform.

Bookings: Your personal information is used by us and our travel partners to process bookings and store itinerary information where applicable.

Marketing Activities: We employ your information for marketing, including sending marketing emails and/or text messages, displaying relevant advertising and recommendations, and administering promotional activities. Opt-out mechanisms are provided.

Legal Purposes: In specific instances, your information may be used to handle legal disputes, regulatory investigations, compliance, or to enforce terms of service.

Improving our Services: To provide and enhance our platforms and services, better understand platform users, and safeguard our property to prevent damage.

12. Change of Purpose

We will utilize your personal information only for the initially intended purposes, unless we reasonably deem it necessary to use it for an alternative reason that aligns with the original purpose. If you seek an explanation regarding how processing for the new purpose aligns with the original one, please reach out to us.

13. Your Choices

As a customer-centric business, we honor and value your expectations. Consequently, you have the freedom to make announcements and inquiries at any time concerning your privacy concerns. Each marketing email we send includes an opt-out button, allowing you to unsubscribe from such communications at your convenience. However, it's important to note that you cannot unsubscribe from servicing emails and administrative messages.

We may share your personal information with our corporate affiliates, and in the event of a change of control, new owners would have access to your personal information for the purposes outlined herein.

Service Providers: Your personal information may be shared with suppliers performing services on our behalf who have agreed in writing to protect and not further disclose your information.

Payment Service Providers and Travel Vendors: When you book through our platforms, your personal information may be shared with payment service providers, acquirer banks, and the travel vendors you've booked with, such as online travel agencies, hotels, airlines, car rental companies, and travel insurance providers.

Business Partners: We may share your personal information with various business partners for fraud detection, security measures, and online behavioural advertising purposes.

Authorities: We may disclose personal information if required by law, including court orders, subpoenas, and orders arising from legal processes.

15. How We Store and Protect Your Personal Information

Our servers and data centers are situated in the U.S. and Germany, and our service providers may also operate in these and other countries. By providing us with personal information, you consent to the transfer and storage of your data in these countries.

VIPFARES implements a comprehensive security program to safeguard the personal information stored in our systems from unauthorized access and misuse. Our systems are configured with data encryption and scrambling technologies, as well as industry-standard firewalls. Additionally, Secure Socket Layer (SSL) technology is employed to protect the personal information transmitted over the Internet.

16. Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, meeting legal, regulatory, tax, accounting, or reporting requirements. In cases of complaints or the anticipation of litigation related to our relationship with you, we may extend the retention period.

17. Other Websites

If you navigate to third-party websites or other platforms, VIPFARES's privacy policy does not apply.

18. Requests and Complaints

Under circumstances outlined by applicable law, you have the right to:

Request access to your personal information
Request correction of your personal information
Request the deletion of your personal information
Request to opt out from personal information sales/sharing

We commit not to discriminate against you for exercising any of the rights mentioned herein.

19. How VIPFARES Responds to "Do Not Track" Signals

We currently do not have mechanisms in place to respond to "Do Not Track" signals from browsers, as these features are not yet uniform.

Cookies are small pieces of data sent from the platform and stored on your device (computer, smartphone, etc.) by your web browser while you browse our platforms. Without Cookies, it would be impossible to provide you with information and services requested through the Internet. By using our platforms, you agree to the use of any of the cookies and tracking tools mentioned in this policy, unless you opt out.

Technical and Strictly Necessary Cookies

Our Platforms use cookies to ensure the technical feasibility to connect our Platforms with your device and provide services requested by you. Examples include:

User input cookies (session-id)
Authentication cookies for authenticated services
Security cookies to detect authentication abuses
Multimedia content player session cookies
Load balancing session cookies

Functionality and Preferences Cookies

These cookies help us optimize and make our Platforms more user-friendly, including:

Making aggregated statistics on new visitors
Recognizing your browser and previously configured settings
Managing contractual relationships with partners
Improving our Platforms offering and capacity planning

Advertising and Targeting Cookies

We and our third-party vendors, including Google and Facebook, use Advertising cookies to serve ads based on your prior visits to our Platforms. This includes cross-device tracking to optimize our advertising activities and displaying targeted advertising on our Platforms and third-party platforms.

Opt-Out from Cookies

Your browser gives you the ability to control cookies. How to do this varies from browser to browser. Your opt-out choice is stored in opt-out cookies only in that browser, so you should separately set your preferences for other browsers, computers, or devices you may use. You may also opt out of third-party cookies by visiting opt-out websites like aboutads.info or cookiesandyou.com.